Mazloum Tiles collects personal information to provide you with the best possible service. We collect information when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact our customer service
• Visit our showrooms
• Use our website and mobile applications

The types of personal information we may collect include:

• Name, address, phone number, and email address
• Payment information and billing address
• Order history and preferences
• Communication preferences
• Website usage data and cookies

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery coordination
• Customer Service: To respond to your inquiries and provide support
• Account Management: To maintain your account and provide personalized experiences
• Marketing Communications: To send you promotional materials and product updates (with your consent)
• Business Operations: To improve our products, services, and website functionality
• Legal Compliance: To comply with applicable laws and regulations

Mazloum Tiles does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, delivery services, marketing platforms)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect the rights, property, or safety of Mazloum Tiles, our customers, or others

All third-party service providers are required to maintain appropriate security measures and use your information only for specified purposes.

We implement robust security measures to protect your personal information:

• Encryption: SSL encryption for all online transactions and data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular security updates
• Payment Security: PCI DSS compliant payment processing systems
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@mazloumtiles.com or call +20 122 188 8808. We will respond to your request within 30 days.

Mazloum Tiles Company
New Cairo, Fifth Settlement
Cairo, Egypt

Contact Details:
Phone: +20 2 2758 8808
Mobile: +20 122 188 8808
Email: support@mazloumtiles.com
Website: www.mazloumtiles.com

Policy Updates: This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with the effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

Last Updated: September 18, 2025